Refund policy

Last updated: July 10, 2024

Thank you for shopping at Kustom Kreations by D. Marie. We take pride in the unique and custom-made nature of our products. Given their bespoke characteristics, we have the following policy in place regarding returns and refunds:

1. Returns

Due to the custom-made and personalized nature of our products, we do not accept returns. All sales are final. We encourage you to review your order and confirmation details carefully before submitting your order.

2. Refunds and Exchanges

While we do not offer refunds or exchanges, we stand behind the quality of our products. If you receive your order and believe there is a problem or defect, please contact us within [number] days of receiving your product. Please provide:

  • Your order number
  • A detailed description of the issue
  • Photographic evidence of the defect or problem

Upon receiving your complaint, we will evaluate the information and determine the most appropriate solution. Our goal is to ensure your satisfaction, and we will work diligently to address your concerns, which may include replacing the defective item or correcting the error at no additional cost to you.

3. Digital Download Policy

No Resale or Redistribution:
All digital downloads purchased from our store are for personal or business use only in creating physical products. You may not resell, redistribute, or share the digital files in any format, whether in part or in whole. This includes selling, giving away, or uploading to any website, platform, or third party.

No Returns or Refunds:
Due to the nature of digital products, all sales are final. We cannot offer returns, exchanges, or refunds once the files have been downloaded. If you experience any issues with your files, please contact us, and we will assist in resolving the issue.

Usage:
These digital downloads may only be used to produce physical items, such as custom t-shirts, mugs, or other merchandise for personal or commercial use. However, you may not claim the design as your own, nor can you sell or distribute the design in its digital format.

By purchasing and downloading from our store, you agree to these terms.

4. Cancellation Policy

If you need to cancel your order, please do so within 24 hours of purchase. Due to the nature of our work, orders that have already been processed or started cannot be cancelled. To request a cancellation, please contact us immediately at shopkustomkreationsbydmariebr@gmail.com.

5. Contact Us

For any questions or concerns regarding your order or this policy, please contact us at:

  • Email: shopkustomkreationsbydmariebr@gmail.com
  • Phone: 225-200-5188

We value your business and are committed to providing you with exceptional service and quality custom products.